Client Reviews

In an effort to improve our service we asked our current Real Estate partners what they thought of our service. Here is what they had to say:

Ratings are from 1 (very unsatisfied) to 5 (very satisfied)

 

Survey 1

Do you believe that we are knowledgeable about title insurance and short sales? : 5

Do you believe that we communicate well with you? : 5

Communication with your client about the transaction?: 5

Do you believe that we communicate well with your clients? : 4

Do you believe that we provide answers and results in a timely manner? : 5

Are we responsive to your questions, requests and needs? : 5

Do we propose solutions to problem files? : 5

What areas do we excel in? : open communication and always available to talk to us

What areas could we improve on? : need to do something with this Matthew guy. Ha Ha

Survey 2

Do you believe that we are knowledgeable about title insurance and short sales? : 5

Do you believe that we communicate well with you? : 5

Communication with your client about the transaction?: 5

Do you believe that we communicate well with your clients? : 5

Are we responsive to your questions, requests and needs? : 5

Do we propose solutions to problem files? : 5

What areas do we excel in? : follow up

What areas could we improve on? : lenders are changing evceryday as to what they give for someone to movr. Wells Fargo has long been hard to deal with so the tendency is assume they don't help much a wells fargo client was just offered 20,000 in Boca to move I think there will be more changes you see if you can get a handle on what their policy is now

Survey 3

Do you believe that we are knowledgeable about title insurance and short sales? : 5

Do you believe that we communicate well with you? : 5

Communication with your client about the transaction?: 5

Do you believe that we communicate well with your clients? : 5

Do you believe that we provide answers and results in a timely manner? : 5

Are we responsive to your questions, requests and needs? : 5

Do we propose solutions to problem files? : 5

What areas do we excel in? : I like the way you contact my customers RIGHT AWAY and not just when it is time to close. I appreciate patience and reminders when I need to get you info

What areas could we improve on? : Will let you know when I think of something

 

Talk is cheap but the survey responses don't lie! Use Atlantic Coast Title Group For your real estate closing and short sale processing! We will exceed your expectations!


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